FAQ
📦Orders & Shipping
1. When will my order arrive?
Our processing time is 1–3 business days.
After dispatch, delivery takes:
India: 5–9 business days
International: 7–14 business days
You will receive a tracking link once your order is shipped.
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2. How do I track my order?
You can track your order anytime using our Track Order page.
Just enter your order number + email.
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3. Why is my tracking number not updating?
Tracking sometimes updates after 24–48 hours.
Don’t worry — your package is still on the way.
💳 Payments
4. What payment methods do you accept?
We accept:
✔️ UPI
✔️ Debit/Credit Cards
✔️ Net Banking
✔️ Wallet Payments
✔️ International Cards (for global orders)
All payments are 100% secure and encrypted.
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📦 Returns & Refunds
5. What is your return policy?
We offer 7-day easy returns for damaged, defective, or wrong items received.
To start a return, contact us at:
📩 support@veneraluxe.com
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6. Can I cancel my order?
Orders can be cancelled within 4 hours of purchase.
Once shipped, cancellation is not possible.
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🏷️ Products & Quality
7. Are your products tested?
Yes! All our beauty tools & gadgets go through:
Quality inspection
Safety check
Packaging inspection
We work only with trusted, verified suppliers.
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8. Do you offer product warranty?
For most electronics & gadgets, we provide a 30-day replacement warranty for manufacturing defects.
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🌍 International Orders
9. Do you ship worldwide?
Yes! VeneraLuxe ships to over 40+ countries globally.
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10. Are customs fees included?
Custom charges (if any) depend on your country’s policy and are not included in product price.
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📞 Support
11. How do I contact customer support?
You can reach us any time at:
📩 veneraluxe.store@gmail.com
Our team replies within 24 hours.